At https://ifsmartglass.com/, customer satisfaction is our top priority. We stand behind the quality of our products and services, and we are committed to providing you with a seamless experience. In the event that you are not fully satisfied with your purchase, our refund policy outlines the terms and conditions for requesting a refund.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The request must be made within 3–5 days of the purchase date.
• The product or service must be unused, undamaged, and in its original condition.
• Proof of purchase (receipt or order confirmation) must be provided.
• Digital products and downloadable content are non-refundable once accessed or downloaded.
• Custom services such as website development, digital marketing, or design projects are only eligible for a partial refund, depending on the stage of the project at the time of cancellation.
• Damage or mistakes caused by the customer during installation, usage, or handling are not eligible for refunds or compensation. We highly recommend following our installation guidelines and maintenance recommendations.

2. Non-Refundable Items

Certain products and services are non-refundable, including:

• Customized digital services that have been completed or substantially progressed.
• Downloadable software products once the download link has been accessed.
• Subscription services after the renewal date.
• Promotional or discounted items are final sale and cannot be refunded.
• Products or services damaged or altered by the customer are not eligible for refunds.

3. Refund Process

If your refund request meets the eligibility criteria:

1. Submit a refund request by contacting our support team at [Your Support Email].
2. Provide your order number, proof of purchase, and reason for the refund.
3. Our team will review your request and notify you of the approval or rejection of your refund within 5–7 business days.
4. If approved, the refund will be processed back to your original payment method.
5. Please allow 7–10 business days for the refund to reflect in your account.

4. Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [Your Support Email].

5. Cancellations

If you wish to cancel your order:

• Cancellations made within 24 hours of purchase will be fully refunded.
• Cancellations after 24 hours but before delivery may incur a processing fee.
• Once a project or service has commenced, refunds are only available for the uncompleted portion of the project.
• Customer-induced damages or changes that lead to cancellation are non-refundable.

6. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.

7. Contact Us

If you have any questions or need further clarification about our Refund Policy, please reach out to us:

• Email: sales@innovativefuture.ae
• Phone: +971 55 373 1783
• Address: G04 , Al Qouz 3, Duabi-UAE, Al Quoz – Al Quoz Industrial Area 3 – Dubai – United Arab Emirates – Dubai

Your Trust is Our Commitment.

We strive to ensure your experience with us is smooth, transparent, and fair. Protect your investment with confidence—choose IF Smart Glass for quality, reliability, and integrity.